Will the AI ever give a prospect legal advice?
No. The system is built with hard boundaries: it gathers facts, explains your consultation process, and books the meeting. It never evaluates a case, predicts outcomes, discusses fees beyond what you approve, or advises anyone. Anything that sounds like a legal question gets routed to your team.
How does this fit with our duty of confidentiality?
Vaivin collects only the minimum information needed to book and prepare a consultation, and that information flows into your firm's own systems. Scripts and data handling are reviewed with you during the setup sprint, and you approve exactly what the system asks and stores.
Does it work with our case management and calendar?
The system is built around the tools you already run — your phone system, email, and calendar, with consultation summaries delivered where your team works. During the audit we'll map your current stack and design the build around it, not the other way around.
What happens with a genuine emergency — an arrest, a protective order?
You define the urgency flags for your practice areas. When an inquiry matches one, the system skips the script and routes to your on-call human immediately, while still capturing the caller's details so nothing is lost.
How fast can we go live, and what does my staff have to do?
Most firms are live in about two weeks. Your part is one audit call, one script-approval pass, and calendar access. We handle the build, testing, and the after-hours test calls to prove it works before launch.
What does the pricing actually cover?
Everything on this page: the build, 24/7 intake, follow-up sequences, booking and reminders, document chase, status updates, review requests, your monthly report, and ongoing tuning. It's $499 a month for the service, plus a one-time $49 service fee when you start — $548 due your first month, then $499 a month after that. The $49 is charged once, never monthly, and there are no per-lead or per-seat charges.